Knowledge Center Article

Manila: The Capital of Call Center Outsourcing in the Philippines

By Grace N / 12 June 2023

The Philippines has become a major player in the global outsourcing industry, with business process outsourcing (BPO) companies in the country now employing over 1.4 million people and generating over $30 billion in revenue. The capital city of Manila has become a hub for call center outsourcing in the Philippines, with many BPO companies setting up operations in the city.

BPO to the Southeast Asian nation has grown rapidly in recent years, with contact centers becoming particularly popular among companies looking to outsource their customer service, technical support, and sales functions. The country is now the world’s largest provider of call center services, with the majority of these outsourcing providers based in Manila.

The growth of the BPO industry in the capital city has also led to the development of contact centers in other parts of the Philippines. These centers provide a wide range of services including customer service, technical support, and sales. Call center outsourcing to the Philippines has become a popular option for companies looking to improve their customer service while also reducing costs.

The Philippine government has also recognized the potential of the BPO industry and has implemented policies to support its growth in Manila and elsewhere in the country. This includes tax incentives, infrastructure development, and training programs for workers.

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