Wyndham Hotels & Resorts decided to outsource its customer service operations to a third-party provider. The company was looking to improve the speed and quality of customer service, while also reducing costs. By outsourcing its customer service operations, Wyndham was able to improve customer satisfaction and loyalty while also reducing staffing costs and increasing efficiency. The company also benefited from the provider’s expertise in the industry, which helped to ensure that customer service was delivered at the highest levels.
