Donny Donnovan

Twitter outsourced its customer service and support functions to a third-party provider in order to improve response times and handle the high volume of customer inquiries. By outsourcing these tasks, Twitter was able to focus on developing new features and improving its platform, while the outsourcing provider handled the day-to-day customer service and support functions. This helped to improve customer satisfaction and retention, and also allowed Twitter to scale its operations more efficiently.