Donny Donnovan

Salesforce outsourced its customer service operations to a third-party provider in order to improve service levels and scalability. By leveraging the expertise and resources of the provider, Salesforce was able to improve their customer experience and satisfaction, while also allowing their own team to focus on their core competencies of building and growing the business. This outsourcing initiative helped Salesforce to increase efficiency and reduce costs, allowing them to continue to grow and expand its offerings.