Monzo engaged a third-party outsourcing provider to manage customer service operations. The provider expertly handled high volumes of inquiries and provided 24/7 support, enabling Monzo to concentrate on launching new banking products. The partnership resulted in faster, higher-quality customer service and increased satisfaction rates. Additionally, the outsourcing provider’s support in regulatory compliance and multiple languages facilitated Monzo’s expansion into new markets.
![](https://www.piton-global.com/wp-content/uploads/2023/03/Monzo.png)