JPMorgan Chase

Donny Donnovan

JPMorgan Chase opted for nearshore outsourcing by partnering with a BPO provider in a region close to its home country. This decision allowed the company to benefit from cost savings while maintaining cultural and language similarities. The nearshore outsourcing strategy enabled JPMorgan Chase to access skilled labor and maintain high-quality services in areas like customer support and back-office functions while staying relatively close to its domestic operations.