Hilton Worldwide

Donny Donnovan

Hilton Worldwide recognized the importance of customer service in the highly competitive hotel industry and chose to outsource some of its customer service functions to a third-party call center provider. The outsourcing provider was able to improve the speed and quality of customer service, resulting in a higher customer satisfaction rate for Hilton Worldwide. The company also benefited from the call center’s ability to provide multilingual support, which helped to improve customer service for guests from different parts of the world. Additionally, the outsourcing provider was able to offer Hilton Worldwide advanced technology and data analytics capabilities, which helped the company to better understand customer preferences and improve its overall customer service strategy.