Bank of America outsourced its customer service operations to an onshore BPO provider. By hiring a team of customer service representatives within the same country, they ensured high security and compliance levels, as well as face-to-face interactions with customers. This enabled them to offer more personalized and efficient services to their customers and ensured that the representatives were well-trained and equipped to handle any situation that arose.
![](https://www.piton-global.com/wp-content/uploads/2023/03/Bank-of-America.png)