Contact center outsourcing to the Philippines has become popular for many businesses in recent years. There are several reasons why this makes good business sense, which I will outline in this article.
First and foremost, the cost of labor is significantly lower in the country compared to other countries. This means that businesses can save a significant amount of money by migrating their contact center operations to the Asian nation. In addition, the Philippines has a large pool of well-educated and English-speaking workers, making it easy for businesses to find qualified employees for their call center operations.
Another reason why call center outsourcing makes perfect business sense is the time zone difference. The Philippines is located in the Asia Pacific region, which means that it is in a different time zone than many countries in North America and Europe. This can be beneficial for businesses because it allows them to have their call centers operating 24/7, providing excellent customer service and support around the clock.
The Southeast Asian BPO powerhouse also has a strong infrastructure, with reliable telecommunications and a stable political environment. This makes it easy for businesses to set up and operate their contact center operations in the country. Additionally, the Philippine government is supportive of the call center industry and has implemented policies and incentives to encourage the growth of this sector.
In addition to cost savings and other practical benefits, call center outsourcing to the Philippines can also improve the quality of customer service. Filipino call center agents are known for their excellent communication skills and customer service abilities. They are also highly trained and experienced in handling a variety of customer inquiries and issues. This means that businesses can expect a high level of professionalism and efficiency from their contact center operations in the country
The bottom line: There are many reasons why contact center outsourcing makes good business sense. From cost savings to excellent customer service, the benefits of outsourcing are numerous. If you are considering outsourcing your call center operations, the Philippines is definitely worth considering as a location.
Co-CEO & CCO
Are you looking for an onshore, nearhsore, or offshore outsourcing solution? Don't know where to start? I am always happy to help.
Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.
Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.