Knowledge Center Article

BPO Philippines: Leveraging Outsourcing to Drive Innovation in Fintech

By Grace N / 9 July 2023

The fintech industry is a rapidly evolving space, characterized by innovation and disruption. The explosion of digital technologies, coupled with changing consumer demands, has created a new and exciting environment for financial services companies. However, for fintech companies, the need for innovation is not only desirable but also essential for survival. In order to remain competitive, fintech companies must continually develop new products and services, improve existing ones, and explore new business models. But, this is often easier said than done, as fintech companies are also facing several barriers to innovation.

Pain Points:

Fintech companies face a number of barriers to innovation, some of the major pain points include:

Limited Resources: Many fintech companies are start-ups, and thus have limited financial and human resources. This makes it difficult for them to invest in R&D, new products and services, and the latest technologies.

Time Constraints: Building a new product or service requires time, and this is an issue for fintech companies that are trying to get to market quickly. Developing a new product or service takes time, and this can be a barrier for fintech companies that are trying to get to market quickly.

Regulatory Compliance: Financial regulations are complex, and compliance is a huge undertaking for fintech companies. This can take up a lot of time, resources, and money.

Cybersecurity: With the increase in digital transactions, security becomes an essential part of the fintech industry, but securing the company infrastructure and data can be a complex task.

The Role of Outsourcing:

To overcome these barriers, fintech companies are turning to outsourcing to help drive innovation. Outsourcing allows fintech companies to tap into specialized skills and technologies that they may not have in-house. By outsourcing certain functions, fintech companies are able to free up internal resources and focus on their core competencies.

Outsourcing R&D for instance can provide fintech companies with access to specialized expertise, resources, and technology that they may not have in-house. It can also reduce the time and costs associated with product development. By outsourcing these functions, fintech companies can focus on their core competencies and can bring new products and services to market faster.

Outsourcing compliance and cybersecurity functions can also help fintech companies comply with regulations and secure their infrastructure and data. Outsourcing these functions can provide fintech companies with access to specialized compliance and security expertise, and best-in-class technologies and can help them mitigate the risk of data breaches and non-compliance.

Case Studies:

Fintech company Wise, outsourced their IT operations, to reduce costs and increase efficiency. This allowed them to focus on their core competency, which is providing online money transfer services. This strategy helped the company to scale quickly, and they now have over 11 million customers worldwide.

Square, a mobile payment company, outsourced its cybersecurity function to a third-party provider. This allowed them to tap into specialized cybersecurity expertise and best-in-class technologies, which helped them secure their infrastructure and protect their customers’ data.

Leveraging outsourcing to drive innovation can be a powerful tool for fintech companies. Outsourcing certain functions, such as R&D, compliance, and cybersecurity, can help digital innovators overcome the barriers to innovation, such as limited resources and time constraints. By outsourcing, fintech companies can access specialized skills and technologies, free up internal resources and focus on their core competencies, which can enable them to bring new products and services to market faster, comply with regulations, and secure their infrastructure and data. Additionally, outsourcing can also help fintech companies to reduce costs and increase efficiency. It can also be a way to quickly scale the business, as demonstrated by companies such as Wise and Square Inc. In order to remain competitive in the fintech industry, companies must continuously innovate, and outsourcing can be a valuable strategy to help them achieve this goal.

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John Maczynski


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Success in outsourcing isn't a matter of chance, but rather the result of a meticulously defined process, a formula that Fortune 500 companies have diligently honed over time. This rigor is a significant factor in the rarity of failures within these industry titans' outsourced programs.

Having spent over two decades partnering with and delivering Business Process Outsourcing (BPO) solutions to Fortune 500 clients, John possesses an in-depth understanding of this intricate process. His comprehensive approach incorporates an exhaustive assessment of outsourcing requirements, precise vendor sourcing, and a robust program management strategy.

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