RESOURCE CENTER · PITON-GLOBAL
Insights on global outsourcing.
Expert perspectives from the PITON-Global Knowledge Center — call centers, healthcare, insurance and e-commerce outsourcing in the Philippines, the world’s premier CX destination. Written for leaders making the sourcing call.
90
pages of insight
1,070
articles published
Today’s Features
Agentic AI, Next-Wave Cities and Per-Outcome Pricing: The 2026 Call-Center Playbook for Manila and Beyond
Executive Overview: In 2026, the Philippines has transcended its reputation as a “low-cost destination” to become the world’s leading Global Experience (GX) Hub. Managing an estimated…
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FINANCIAL SERVICES & FINTECH Fintech Outsourcing Philippines: How Industry Shifts Are Redefining BPO Strategy for 2027
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FINANCIAL SERVICES & FINTECH Fintech Outsourcing to the Philippines in 2026: What US and UK Regulators Now Expect From Your BPO Partner
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ARTICLES How Should Finance Leaders Evaluate Economic and Geopolitical Risks Associated with Outsourcing to the Philippines?
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CALL CENTER Which Audit Rights Should Enterprises Negotiate with BPO Companies in the Philippines?
Latest Articles
Fresh from the Resource Center.
AI-Based Customer Support Solutions: Transforming Customer Interaction and Enhancing Efficiency
The quickest way to waste an AI budget is to buy one tool and point it at every…
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Achieving Front Office Excellence Through Travel Outsourcing to the Philippines
Front office operations serve as the critical nerve center of successful travel organizations, representing the primary interface between…
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Powering Global Customer Engagement from the Philippines: What Buyers Get in 2026
A brand that sells across North America and beyond needs one team that can answer, retain and sell…
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Tailoring the Retail Customer Experience With a Filipino Care Team
A shopper who writes in about a late parcel, a wrong size or a gift that has to…
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Healthtech Outsourcing in the Philippines: Enhancing Global Healthcare Efficiency
A digital-health company scales support the same way it scales software: by deciding early which work grows with…
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Elevating IT Services Globally: How a Tiered Philippine Technical Desk Raises the Standard
When an internal IT team is buried under password resets, VPN failures and SaaS login tickets, the incidents…
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Crafting Exceptional Service Landscapes: The Six Parts of a Complete Philippine Support Program
A complete support program built in Manila or Cebu is assembled from six parts, and a buyer who…
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Sustainable Practices in Call Center Operations for Customer Care in the US
Sustainable practices in call center operations for customer care now arrive in the RFP as a scored section,…
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Maximizing Customer Lifetime Value Through Strategic E-Commerce Outsourcing to the Philippines
Customer lifetime value stands as the ultimate metric of e-commerce outsourcing success, representing the total economic value that…
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Guest-Centric Hospitality Through Smart Service Partnerships
A guest-centric hospitality service partnership is one where the outside team is judged on what the guest experiences,…
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AI-Enhanced Customer Service: Elevating Customer Experience and Operational Efficiency
Most AI projects in support are approved on an efficiency case and judged, a year later, on whether…
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Redrawing the Service Map: Food Delivery Outsourcing to the Philippines and the Future of Customer Experience
The food delivery industry has undergone a remarkable transformation over the past decade, evolving from a niche service…
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Page 88 of 90 · 1,070 articles published
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