The Ten Commandments of Call Center Outsourcing
Successful business process outsourcing does not happen overnight or by
chance. It is the result a diligent vendor identi cation, evaluation, selection, and
management process. You can dramatically improve your chances of success by
avoiding the mistakes others have made. Just follow these ten offshore business
process commandments — professional, not personal, judgments based on more
than ten years of business process outsourcing consulting experience in the Philippines.
