The Culture of Call Center Companies in the Philippines

Those who plan to set up shop in any of the call center companies’ districts in the Philippines might as well familiarize themselves first with the country’s call center culture. Call center companies in the Philippines operate differently from, say, the ones in India or China, so it is not safe to assume that they’re more or less the same. Who works in the call center companies located in the Philippines? What are they like? What’s the lifestyle over there? These are some of the details one must know when doing business with any of the call center companies in the Philippines.

Diverse as the 7,000 plus islands. Ortigas, Manila is known to be the main district for call center companies in the Philippines. However, this isn’t the only place to set up shop. Call center companies are present in the different parts of the Philippines, and there are distinct traits one must know about each of them. Manila is the country’s most cosmopolitan and busiest mega-city. Call centers in Cebu and other areas in the Visayan Islands are located in university towns and less frenetic cities. In Manila, most people speak Filipino and English. In other regions, they speak English and their own languages. Knowing these details, no matter how seemingly minute they are, helps businesses transition nicely when they open call center companies in the Philippines.

Nightlife, work life. While people from different age groups work in call center companies in the Philippines, most of them are young people. Think fresh graduates and young, competitive professionals. They make up most of the workforce of call center companies based in the Philippines. Since call center companies in the Philippines keep a nocturnal work schedule, it could be said that the call center agents working for these companies in the Philippines have a hard time socializing outside work. This creates a culture that mixes work life and night life. Call center agents who work for foreign-based companies in the Philippines can be seen hanging out in cafes or bars during their breaks. This is how these agents perk themselves up for their late night job.

Best of the Best. Call center agents who work for companies based in the Philippines are highly-qualified individuals. These call center agents apply to these companies because it is hard to land jobs that pay well in the Philippines. Because call center companies in the Philippines offer competitive compensation packages, thousands of people apply everyday. Call center companies in the Philippines get applicants who are university graduates. These are goal- and career-oriented people who bring only the best to the job.

If you aim to open call center companies in the Philippines, knowing these details will help! Just remember that many call center companies choose the Philippines as their base because of its many advantages. Call center companies in the Philippines have been gaining popularity because they offer cost-effective and high-quality performance. Just look at the growth of the many call center companies in the Philippines. Isn’t that proof enough?