Customers expect technical issues to be resolved immediately. Corporate decision makers understand that the provisioning of world-class tech support and help desk services is not a luxury ticket item but a mission-critical step to maintaining high customer satisfaction and retention levels.
PITON recognizes the special requirements needed to provide world-class technical support services and deploys the Philippines’ most tech-savvy, English proficient, patient and intuitive agents to assist customers. Our technical support services are powered by the latest contact center technologies and are “multi-channel” in nature.
Our tech support associates are experts in helping customers solve any technical issue that arises, 24 hours a day, seven days a week.
- Hardware and Software Troubleshooting
- Hardware Warranty Support
- Software Installation / Removal
- PC Protection Support
- Network Administration
- Internet and Broadband Support
- Program compatibility
- Database management
- Mobile devices support
- Increase operating efficiencies
- Enhance customer experience
- Increase customer satisfaction, loyalty, and profitability
- Drive revenues through cross-/ up- sell opportunities
- Decrease cost of support