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Tech Support & Help Desk

Customers expect technical issues to be resolved immediately. Corporate decision makers understand that the provisioning of world-class tech support and help desk services is not a luxury ticket item but a mission-critical step to maintaining high customer satisfaction and retention levels.

PITON recognizes the special requirements needed to provide world-class technical support services and deploys the Philippines’ most tech-savvy, English proficient, patient and intuitive agents to assist customers. Our technical support services are powered by the latest contact center technologies and are “multi-channel” in nature.

Our tech support associates are experts in helping customers solve any technical issue that arises, 24 hours a day, seven days a week.

Services

  •  Hardware and Software Troubleshooting
  •  Hardware Warranty Support
  •  Software Installation / Removal
  •  PC Protection Support
  •  Network Administration
  •  Internet and Broadband Support
  •  Program compatibility
  •  Database management
  •  Mobile devices support

Key Benefits

  •  Increase operating efficiencies
  •  Enhance customer experience
  •  Increase customer satisfaction, loyalty, and profitability
  •  Drive revenues through cross-/ up- sell opportunities
  •  Decrease cost of support

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