Many companies turn to offshore business process outsourcing vendors in the Philippines to handle their non-core day-to-day business activities such as customer care, finance, human resources, etcetera. By doing so, these companies are able to focus on their core business processes. Because of this significant benefit, offshore business process outsourcing companies in the Philippines has experienced a surge in business.
Industry research reports that this trend will continue to grow as those organizations that utilized offshore business processing will profit greatly with revenues tripling by the year 2008. An increasing number of big names in the business sector are either starting to offer their own business processing services and locating their operations in the Philippines or contracting an offshore business process outsourcing firm in the Philippines to perform their non-core tasks.
Offshore business process outsourcing provider in the Philippines offer diverse services to serve various industries including consumer goods and services, banking and financial services, health care, travel, utilities, communications, IT and many others. Among the services they provide include call center services, customer care, transcription, animation, software development, logistics, accounting, human resources, procurement and others.
Outsourcing Cost Savings
Offshore business process outsourcing vendors in the Philippines offer businesses real and considerable economic benefits by reducing costs in the key areas of implementation, operation and workforce.
Companies that outsource to an offshore business process outsourcing company in the Philippines save time and money by utilizing the vendors’ technology and infrastructure investments as well as professional expertise. In addition, the implementation of the outsourced business process becomes simple and efficient because an offshore business process outsourcing vendor in the Philippines already utilizes streamlined processes and usually there is only minimal customization necessary to meet the demands of clients. Research shows that companies using offshore BPO service providers spent less in implementation than those who took on the task on their own.
Moreover, business can also realize lower operational costs when they hire an offshore business process outsourcing providers to manage their business processes. For the outsourcing company, they no longer need to invest in technology maintenance and upgrades, which an offshore business process outsourcing vendors can efficiently handle.
Offshore business process outsourcing companies in the Philippines is also a good option to hiring a full time dedicated in-house staff, which will be a big cost factoring in recruitment, training, salary, and employee benefits. Companies that utilize offshore business process outsourcing vendors lower their labor costs significantly. Generally, a Filipino working in a business process outsourcing center receives about a fifth of his or her counterpart in developed countries.
How can an offshore business process outsourcing vendor in the Philippines offer these savings?
Offshore business process outsourcing vendors in the Philippines are service providers that benefit from the principle of economies of scale. These vendors specialize in business process outsourcing. Functions that are secondary to a business are the primary ones for offshore business process outsourcing providers in the Philippines, which means they can implement, customize and operate an outsourced business process in more efficient and cost-effective way. They have streamlined their processes to deliver improved efficiencies to their clients. Implementations that may take several months for a company that is establishing an in house business process center usually only take two weeks to a little over a month for an offshore business process outsourcing vendor, thereby saving time and money.
Outsourcing Frees Other Resources
Offshore business process outsourcing companies give business the chance to free up their resources and focus it on core functions. This way, business executives and managers can use the time saved on developing business strategies. They can focus more on measuring and analyzing business performance as well as planning initiatives and budget. They have more time to work closely with staff to understand and address their needs. They can also spend more time in assessing new technologies and business practices for improved efficiencies.
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