Offshore Contact Center Outsourcing Service Provider Philippines Workflow Management

Every business has its own unique system needs and requirements. For those businesses looking at developing a fully customized and integrated workflow solution, PITON, an offshore contact center outsourcing service provider Philippines, can help. We have experience in developing, implementing and supporting end-to-end workflow solutions for our clients in various businesses like telemarketing, lead generation, appointment scheduling, win-back, surveys, cross selling and up selling, lead qualification, data verification, retention & loyalty and ARM/Collections.

Historically, the offshore contact center outsourcing services on the travel industry in the Philippines has been very slow. Recently, though, that has begun to change. This is such a consumer-oriented business because only a few offshore contact center outsourcing service providers Philippines control so much of the market and they tend to rely on internal development. And they don’t share with each other either.

But in the past few years, a profound shift in thinking has established a beachhead for potential offshore contact center outsourcing service providers Philippines to the travel providers.

The story here is how PITON helped other companies to go outside their core development group and leapfrog the competition by hiring offshore contact center outsourcing services Philippines. Offshore contact center outsourcing service providers Philippines can be more adept at this because they position themselves as development partners rather than simply offshore contact center outsourcing service providers for hire in the Philippines.

The online offshore contact center outsourcing services Philippines market is expected to more than double in the next five years, according to several research studies from the US and Europe. The trend is the same for various countries in Asia. Offshore contact center outsourcing services partnerships in the Philippines are sure to bring better products and services to market, which will play a key role in continued growth. With an increase in consumer demand for better products to be put on market, this would propel the migration towards offshore contact center outsourcing service providers Philippines to be able to keep up with the sheer volume and keep consumers satisfied.

Joint ventures and outsourcing partnerships with offshore contact center outsourcing service providers Philippines lead to bring better service-oriented offerings to the market. Standardization allows for consolidation of offshore contact center outsourcing services resources, resulting in cost savings from.

Since most revenue come from customer transactions, an offshore contact center outsourcing service provider Philippines can cut down the wait time for the customer, which is very important, as well as get the right kind of information that the consumers need.

Offshore contact center outsourcing services and globalization of manufacturing in the Philippines allows companies to reduce costs and can benefit consumers with lower cost goods and services from these offshore contact center outsourcing service providers Philippines, which in return causes economic expansion that reduces unemployment, and increases productivity and job creation.

Call Center Training Services. PITON ’s training and consulting services cover all aspects of offshore contact center outsourcing services Philippines workflow management, including site selection and design, workforce planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.

PITON ’s Edge. PITON is not shackled by outdated systems of the past. We use the latest technology and advances in the offshore contact center outsourcing services Philippines industry to propel us further. We have the up-to-date commercial grade telecommunications equipment to ensure clean and crisp communications. Just as important is the software and computing power behind our gear, not to mention the offshore contact center outsourcing service providers Philippines qualified talent pool available.

PITON’s solution allows our clients to monitor the success of their campaigns on real time. Important call metrics such as call times, marketing analysis, lead qualification, and statistics are available to the client. Customer relations are a dynamic activity and our offshore contact center outsourcing service provider Philippines system increases our flexibility to make changes and respond to them accordingly.

Our offshore contact center outsourcing service provider Philippines agents can place twice as much talk time per hour versus other systems. Our topnotch predictive dialers and CRM software makes this possible. It has a myriad of features such as sales script creation, callback reminders to make sure our offshore contact center outsourcing service provider Philippines agents follow up on all their leads, and stores all of our customer information in a way that we can easily customize. Our offshore contact center outsourcing service provider Philippines workflow management system also has extensive quality assurance features such as call monitoring that ensures that contact agents will get up-to-date instruction and feedback.

Our main offshore contact center outsourcing service provider Philippines facility is protected from variables that may affect uninterrupted service. We have multiple sources of vital electrical power feeding our equipment. We maintain battery powered UPS, accessible auxiliary generator systems that go on when the main power goes off. Our multiple communications connections allow us to mitigate risks in the rare eventuality of carrier failure.

Our main edge, however, is not measured in Kilowatts or Gigabytes but rather in the experience, training and brain power of our offshore contact center outsourcing service providers Philippines agents. Our contact agents are the best in the industry. They have earned their stripes working for the biggest and best offshore contact center outsourcing service providers Philippines in the world and now dedicate their services to PITON ’s clients.

The other part of offshore contact center outsourcing services Philippines is simply this: it says if the work can be done outside better by an offshore contact center outsourcing service provider Philippines than it can be done in-house, then let the offshore contact center outsourcing service provider Philippines do it for you. Let an offshore contact center outsourcing service provider Philippines help you grow your business.

To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.