Offshore Back-Office Processing Outsourcing Service Providers Philippines: More Than Meets the Eye

With five definitive categories, offshore back-office processing outsourcing service providers in the Philippines prove to be more than what common perception sets them out to be.

It is confounding and surprising how little is known about the five categories of offshore back-office processing outsourcing service providers. For better appreciation, top executives should have a refresher once in a while to keep track of changes in the Philippines BPO market. Stated below are the five categories of offshore back-office processing outsourcing service providers. Let’s have a look and review these essential facets of the fast-growing Philippines’ BPO industry.

Category One. These are the large, global back-office processing outsourcing service providers, each having revenues of over $2 billion and serves multiple industries and countries. Some of these big time companies have already set up offshore back-office processing outsourcing service providers in the Philippines. Yet not all Category Ones can boast of capabilities in some BPO domains.

Category Two. Next are the emerging global back-office processing outsourcing service providers. Now, each of these back-office processing outsourcing service providers has about $500 million to $2 billion in revenues and also serves multiple countries. Some are also located in the Philippines. They either have specialties in 1-3 horizontal functions like human resources, finance and accounting and procurement or in back-office processing outsourcing service providers for specific industry sectors such as mortgage processing and travel reservations. The Philippines is one of the preferred countries for these companies to outsource to.

Category Three. These are the more focused back-office processing outsourcing service providers. Each of these back-office processing outsourcing service providers either specialize in one business function such as human resources or finance and accounting, or in one end-to-end process like order-to-cash and fulfillment. These Category Three back-office processing outsourcing service providers have revenues ranging from $20 to $100 million and are privately owned. Each has deep domain expertise and robust process solutions, but may lack resources for huge deals or large client employee transfers.

Category Four. Offshore back-office processing outsourcing service providers like those based in the Philippines. These offshore back-office processing outsourcing service providers Philippines are all high quality cost-advantaged alternatives and focus on call centers and level 1 support of many horizontal business processes. These offshore back-office processing outsourcing service providers Philippines are rapidly winning business and forcing many Category One and Two firms. offshore back-office processing outsourcing service providers Philippines’ operations are competitive and have access to the latest technology.

Category Five. These are back-office processing outsourcing service providers that do not yet exist. Private equity firms such as PITON will create them from scratch around an anchor client. Our clients are typically the level 1 field operations of large corporations. These new offshore back-office processing outsourcing service providers Philippines will help clients create equity value from what is now a cost center with a definite edge.

Most clients usually gravitate towards Category One and Two back-office processing outsourcing service providers because they are perceived as less risky. But even big guys fall such as the like of Enron have proven.

Therefore, PITON encourages clients to strongly consider Category Three, Four and Five back-office processing outsourcing service providers. When considering offshore back-office processing outsourcing service providers Philippines, PITON recommends you look into at least one offshore back-office processing outsourcing service providers Philippines to seek an advantage out in the playing field.

To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.