Offshore inbound contact center outsourcing services in the Philippines usually fall under two categories – phone-based and web-based. Under these two categories, are several other channels used by inbound contact centers deliver customer support. For instance, web-based offshore inbound contact center outsourcing providers in the Philippines can be in the form of e-mail or Internet chat.
Additionally, the delivery of offshore inbound contact center outsourcing companies in the Philippines is available in several languages aside from English such as Spanish, French, German, Japanese, Chinese, Korean, Thai and others.
Offshore inbound contact center outsourcing services in the Philippines supports a host of industries to include Financial Services, Retail, Technology, Media, Consumer Electronics, Consumer Goods, Telecommunications, Utilities, Travel & Hospitality, Internet Services, Gaming and other business sectors.
Inbound Call Handling Services
Offshore inbound contact center outsourcing providers that feature inbound call handling allow businesses to stay open and serve customers at any time of the day by simply calling a toll free number. Inbound call handling services help businesses establish a nationwide presence and reach customers all across different states. Each inbound contact center professional belongs to a specific account, which could be a customer care account, sales account, technical support account and etcetera.
Technical support representatives can handle calls ranging from simple technical inquiries about software or hardware to software installation, troubleshooting, computer protection, program compatibility, warranty support, helpdesk support and etcetera. Technical support covers computers, applications, consumer electronics, Internet services and others.
General Inquiries/Pre-sales Support
Contact center agents answer customer’s general questions relating to the client’s product or service. Thorough product knowledge is essential is this task and call center agents receive comprehensive training and documents from clients to help them understand the client’s product and service in order to confidently explain uses, features and as well as make the best recommendations to meet customer’s needs.
Answering and Messaging services
Another offshore inbound contact center outsourcing companies in the Philippines are answering services and messaging services, wherein contact center agents answer the client’s calls and take messages for them in their absence. These services ensure that a person will answer each customer call. Most customers prefer hearing a human voice and speaking to a real person even if that person can only take a message rather than having to leave a message on an answering machine.
Creating and updating customer accounts can also be part of offshore inbound contact center companies. Contact center agents receive calls from customers and assist them in account registration or if the customer wishes to change his or her information.
Web-based offshore inbound contact center outsourcing services Philippines
With the increase of internet usage, companies have also seen the need to reach customers through this channel. E-mail and Internet chat support are some of the offshore inbound contact center outsourcing services in the Philippines that offer additional opportunities to serve customers better.
They are perfect services to add to a company’s phone-based offshore inbound contact center outsourcing providers in the Philippines. E-mail and chat support are convenient to customers allowing them to select the medium of communication that is most available or most suitable to them.
Advantages and Benefits
Companies that are considering offshore inbound contact center outsourcing firms in the Philippines can choose one or several modes of customer interaction. The advantage of choosing offshore inbound contact center outsourcing vendors is that the wide selection of services are available at very competitive rates.
Additionally, competent and highly skilled contact center professionals deliver these offshore inbound contact center outsourcing services Philippines and dedicated support staff and management teams are working closely to ensure that offshore inbound contact center outsourcing firms in the Philippines bring about the results for clients in terms of revenues, new customers, and a stronger brand.
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