Offshore Tech Support Outsourcing Services in the Philippines

Offshore tech support outsourcing services leverage state-of-the-art technologies, infrastructure, and extensive technical expertise. Customized to the client’s specific requirements, offshore tech support outsourcing services offer flexibility to meet individual business needs. Offshore tech support outsourcing services reduce operating costs while maintaining high customer satisfaction.

Offshore tech support outsourcing companies in the Philippines offer 24/7 support through a variety of communications media to include phone/voice, email, fax, live Internet chat, user support portals and other Internet based channels. Offshore tech support outsourcing providers in the Philippines include hardware and software troubleshooting; product warranty support; parts replacement; installation or removal; functional support; PC security and protection support; program compatibility; repair; network administration; internet connectivity and others. Businesses can utilize offshore tech support outsourcing providers in the Philippines for full or partial outsourcing of tech support processes.

End-to-end offshore tech support outsourcing firms in the Philippines let clients enjoy the full advantages of offshore outsourcing including greater cost savings and the relief from management complexities. Offshore tech support outsourcing providers aim to increase the effectiveness and the efficiency of tech support delivery. Many businesses find that offshore tech support outsourcing vendores achieve better results than that of their in-house efforts. The design of offshore tech support outsourcing companies strictly follow service level agreements, backed up by a highly qualified tech support staff.

Multiple-Level Support
Offshore tech support outsourcing firms in the Philippines are expertly managed multi-level tech support solutions designed to address varying technical issues. First-level tech support is the first point of contact when the customers request for help. Typically, Level 1 tech support representatives answer usage or how-to questions, navigational questions and resolve or troubleshoot simple product/service problems including configuration, connectivity, as well as administration issues. Level 2 tech support handles all escalated or unresolved issues from Level 1. Likewise, Level 3 tech support handles all escalation from Level 2. Level 3 issues are highly complex and often require coordination with the client’s internal engineers or technical experts.

Markets
Offshore tech support outsourcing providers in the Philippines cater to the two main markets for tech support – consumers and enterprises. Consumer tech support covers products, applications, services, devices manufactured or provided by computer hardware or software vendors, internet service providers and consumer electronics companies. This market generates a high volume of tech support requests given that the end users in this segment are generally non-technical individuals.

Enterprise tech support handles products, applications, services, used in business environments. The end users in this market are technically sophisticated individuals involved in the systems, network and software administration of businesses. Hence, when they do seek assistance, they require more advanced tech support from specialists.

With the breadth of technical knowledge, talent and expertise in the Philippines, both enterprises and commercial businesses can rely on the capabilities of offshore tech support outsourcing firms. Indeed, many global companies in both markets are already utilizing offshore tech support outsourcing companies including Fortune 500 companies and leading names in the high-tech and consumer electronics industries.

Attributes
In order to deliver effective offshore tech support outsourcing vendor in the Philippines, providers combine the best in technology, infrastructure and talent that are widely available in the county.

Technology – because technology enables offshore tech support outsourcing companies in the Philippines, service providers in the country utilize only the best in their service delivery. Businesses can rely on offshore tech support outsourcing services that are delivered from secure state-of-the art facilities located in major cities of the country. These facilities feature robust technical infrastructure, high redundancy and backup systems built into each network to service multiple communication channels.

People – Behind the delivery of offshore tech support outsourcing vendors in the Philippines are technically sound, well-trained and customer-oriented tech support representatives who undergo continuous learning. They enjoy challenging and rewarding work and view their jobs as long-time careers.

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