Several factors contribute to the growth of offshore tech support outsourcing firms in the Philippines. First is the fact that we are living in a technology-driven world so technical support is a necessity and a growing one with today’s rapid technology developments. Second, the cost of technical support delivery in first world countries such as the United States and the UK is high. Present economic factors are further increasing the cost of resources necessary to operate a technical support facility. Even the largest companies struggle with keeping their costs down.
Another reason that drives the demand for offshore tech support outsourcing companies in the Philippines, is the tough competition in the market creating the need for technology providers to refocus on their core business functions such as product development or marketing. In order to achieve this focus, businesses find the need to outsource their non-core processes such as tech support to capable service providers.
Looking at all the outsourcing reasons above, it comes as no surprise why many global technology providers decide to outsource to offshore tech support outsourcing providers in the Philippines. By doing so, they can effectively reduce their operational expenses by up to sixty percent without sacrificing the quality of the resources used. Outsourcing to a fully equipped offshore tech support outsourcing companies in the Philippines eliminates the need for a business to make capital investments. They immediately gain access to the state-of-the-art facilities and technologies of an offshore tech support outsourcing firm Philippines.
Additionally, clients of offshore tech support outsourcing firms in the Philippines can tap into a large resource of technical talent. A recent industry report ranked the Philippines fourth in terms of availability of knowledge workers. In addition to being technically skilled, the Philippines has a 90 percent English literacy rate. Along with the excellent command of the Filipinos in the English language, Filipinos have a neutral accent, which is one of the main reasons why many American businesses prefer offshore tech support outsourcing companies in the Philippines to other providers that have very heavy local accents that affect the quality of their service. Representatives handling incoming calls have to provide instructions to the user or customer and walk them through steps on how to fix their PC, for instance, or how to install software. Therefore, it is critical that their representatives have clear accent, articulation and pronunciation.
Outsourcing also addresses the need for increased efficiencies. Because offshore tech support outsourcing providers in the Philippines are experts in managing and implementing outsourced tech support functions. While clients retain control of their outsourcing initiatives, working with an offshore tech support outsourcing companies in the Philippines give them the peace of mind that their operations are in the hands of specialist. In addition, outsourcing to an offshore tech support outsourcing firms in the Philippines gives them the freedom to use more of their time and human resources to work on their core competencies making them more competitive in the market.
Offshore tech support outsourcing providers in the Philippines offer a wide array of tech support services to handle any technical product or service from computers to printers to digital cameras to entertainment systems including editing software, email account settings, internet connectivity, networking and many others.
Offshore tech support outsourcing provider in the Philippines operate 24 hours daily so clients have the option to offer round the clock support or after-hours support extending their operations beyond normal business hours at a fraction of what it would cost them to add an extra 8-hour shift to their local operations.
While the phone is still the primary channel for delivering tech support, offshore tech support outsourcing firms in the Philippines also provide support through other mediums of communication including email, fax and Internet chat messaging among other web-based medium. With these options, support becomes more accessible to users.
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