Customer care and support is integral to any business success. In a highly competitive marketplace, getting new customers and retaining existing ones is a challenge. Each customer interaction is an opportunity to add value to the business. This is why inbound call centers are essential.
Additionally, having an inbound call center is one of the best ways enhance customer experience and increase sales. Customers respond well when a person answers their calls rather than a recording on an answering machine or a voice mail system. Call centers allow businesses to interact with their customers in a more personal level. Additionally, having a call center provider makes a business appear more professional.
While businesses realize the significance of having contact center services to support their customers, the cost of managing one has been increasingly expensive so many have decided to look for a cost-effective solution to deliver quality customer service and they found outsourcing to call center firms the best way to go.
BPO companies in the Philippines bring the following benefits to a business: English fluency, multi-lingual capabilities, call center expertise, efficient reporting and quality auditing systems, and cost savings.
BPO companies have state-of-the-art facilities that handle incoming customers of clients from different business sectors. The purpose of calls may vary from product inquiries to travel reservation or payment processing. Whatever the reason behind a customer’s call, offshore inbound call center outsourcing companies Philippines aim to respond to all customer calls in a timely, professional and efficient way.
Contact center firms in the Philippines share another common goal – build lasting relationships with their clients and help their clients build lasting relationships with their customers.
Why Outsource to Offshore Call Centers in the Philippines?
Call center companies in the Philippines are some of the preferred service providers of many enterprises when it comes to call center outsourcing, especially now that the this sector has seen incredible growth that bears testament to its capabilities.
Contact center providers boasts of a huge pool of young, motivated, college educated professionals who speak fluent English. Indeed, the Filipino workforce, which is the third largest English-speaking workforce in the world, is one of the country’s strongest assets especially in the contact center providers field where United States is the main market.
Contact center companies Philippines also have capabilities to provide services in other languages such as Spanish, French, Japanese and others. In terms of technical skills, Filipinos are technically perceptive and have strong familiarity with using Internet technologies. They are also adept with multi-tasking skills that enable them to use various technical tools simultaneously while answering a call.
Additionally, the infrastructure, facilities and technology of BPO companies in the Philippines are sophisticated yet very cost-effective. The technologies used by BPOs are reliable and secure. Both the technology and the people behind call center firms are capable of providing a wide range of services to meet diverse needs of clients and their customers.
Some of the technological features of offshore inbound call center outsourcing companies Philippines include high-speed and secure transmission of voice and data across continents, redundant technologies that enable 99.9 percent uptime performance, high-speed and dedicate Internet access, fiber optic links, uninterrupted power supply and other back up equipment, among others.
Rates of offshore inbound call center in the Philippines are some of the most competitive in the call center market today and with the high level of service that Filipino agents deliver, businesses get true value when working with Filipino inbound call centers.
To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.