Philippine Offshore Contact Center Outsourcing Firms as Business Partners

Offshore BPO companies in the Philippines offer contact center solutions to global clients in various industries such as retail, utilities, travel and hospitality, telecommunications, IT and financial services industries among others.

Principles

Contact center providers in the Philippines invests in valuable resources both in terms of people and in terms of technology in order to deliver customer satisfaction and create value for business clients.

Contact center firms view themselves more than just a service provider but a partner of business clients. This view is the source of their commitment to their client’s business goals. They recognize that the delivery of customer satisfaction will lead to the growth of their client’s business, which in turn leads to their own growth.

In order for a BPO to be successful, an operations team directly gives attention to client accounts. The operations team regularly consults with their clients to make sure processes, strategies and goals of the client and the contact center match.

Additionally, call center firms in the Philippines conducts strict recruitment and processes to ensure that people with the right and the best skills will handle customer accounts. Prior to taking calls, contact center professionals receive training on communication skills, customer service and an orientation to the culture of the business client.

Their standards in recruitment and training ensure that contact center agents, being front liners for the client’s business, will be effective in delivering quality customer service to clients.

BPOs in the Philippines offers competitive rates to clients and with the quality of customer service they deliver, clients do not only reduce costs but increase their profitability as well. By understanding their client’s business, offshore contact center providers develop and implement contact center solutions that help businesses achieve revenue goals.

BPO companies in the Philippines have proven their capabilities to many international companies and this is why the industry has continued to grow. This gives potential clients an assurance that BPOs in Manila are able to deliver on their promise because they have done so with other clients, many of which are top corporations in the United States.

Processes

Over the last several years, offshore call centers in the Philippines have become one of the leading players in the offshore contact center market. Today, there are over 100 call center providers in the Philippines. The best ones have hands-on management and operations team, with members based in the Philippines who provide insight into the Philippine business environment. Teams of experienced call center professionals with solid understanding of the local and international call center industries lead these companies.

Offshore call center firms continually improve their business processes and often a dedicated team manages this task. They ensure the smooth integration of all new accounts; promotes process improvement initiatives in all levels of operation and coordinates with the clients towards successful project launches.

BPO providers in the Philippines also have dedicated people that focus managing and improving service metrics to maintain productive and efficient contact center operations for every client.

Employees

BPO companies in the Philippines invests heavily in its people. They equip agents with all the necessary skills to succeed in their jobs such as coaching programs and constant training. Additionally, call center providers come up with ways to keep employee motivation high by providing individual and group performance incentives as well as providing a comfortable workplace.

Technology

BPO companies in the Philippines utilize high-performance hardware and software applications along with a reliable, secure and redundant network as well as round the clock IT support to enable continuous delivery of quality service.

To learn more about our industry-specific BPO capabilities please contact us by calling +1-310-844-7805 or by filling out our inquiry form. We look forward to hearing from you.