Blog
The Philippines’ Unique Call Center Culture
If you ever find yourself out at 3 A.M. in the morning in Manila, then you’re bound to get a sample of the Philippines’ call center culture. The Philippines is known to be a hub of technologically savvy call center agents. These bright, young, competitive people, although carefree-looking, are the people behind the Philippines’ booming call center industry. If the Philippines seems like the ideal stop for your call center business, read on.....
Philippines on the Fast Track as World BPO Powerhouse
There’s no doubt about it. The Philippines has emerged as the world's BPO powerhouse. The Philippine government’s target to double the country’s overall outsourcing revenues to $18 billion by 2015 may even prove to be too conservative. For 2011, industry experts estimate that the local BPOs’ annual take will already exceed the $11-billion mark, and hence further boost the 6–5 percent that the industry contributes to the Philippines....
Philippine BPO Industry Boom
All the cards are on the table and indications are clear that the Philippines has stepped on the gas and is well on its way of perhaps surpassing its BPO target revenue of $12 billion in 2011. Based on recent industry figures, the country generated $9 billion revenues in 2010 for voice-related services alone. For the entire Philippine BPO industry the target was $9.4 billion last year. This year’s revenue target, indeed, appears highly ach....
The Philippines – Moving Up the Value Chain?
Over the years, Philippine-based BPOs have indeed effectively parlayed their strengths in attracting offshore service buyers. Among these strong selling points are the excellent English-speaking skills of Filipino BPO workforce, high literacy, and their firm understanding of the Western business norms and culture. Other often-cited reasons why many Fortune 500 companies have opted for the Philippines as their main supplier of outsourced services....
“Captives” Bring Growth Impetus to Philippine Offshore Services
Captives have indeed contributed immensely to the development of the Philippine IT-BPO industry over the years by their sheer number and tenure alone. There are eighty companies operating ninety-seven captive units in the Philippines, employing an estimated 60,000 workers, a recent industry survey noted. A significant number of these captives have been operating in the country for at least eight years, while some have provided the advantages an....
