Articles
Basic Marketing Elements You Can’t Live Without
Posted on: May 15, 2013
This is a guest post by John Abrena, an online marketing savant. He has worked with many websites over the past years. He has been known to contribute to many known sites such as ProBlogger about the wonderful joys of marketing. Catch him on Twitter, @johnabrena. Being a marketer isn’t a walk in the park. Whether it’s online or offline, marketing requires massive skills, and each project will always provide a greater challenge as to ho....
CALL CENTER ESSENTIALS PART 2: Esprit de Corps: Mastering the Stages of Team Development
Posted on: April 18, 2013
Call centers have long been the solid backbone to a number of great corporations. Customer and technical support divisions of companies have been providing feedback and input to many of the parties involved with the company. As such, keeping the organization running is essential to its success, and teamwork is the mortar that holds each individual together to form a cohesive unit. The concept of teamwork should be familiar to many, but perhaps....
CALL CENTER ESSENTIALS PART 1: Profiling The Qualities Of A Team Leader.
Posted on: March 6, 2013
In a call center environment,there is one person who is seen as the point person of all, the one who knows the answer to whatever product-related question you have, the resolver of issues, the one person who bridges management to the front line associates—the team leader. But what makes a team leader? What does it take to handle a team? If you are one of those people who have been aiming at handling a team, here are some of the qualities and....
Call Center Philippines – Outsourcing Destination of Choice
Posted on: October 12, 2012
As more and more companies in the US become aware of the huge cost/value advantage of outsourcing their call center processes to the Philippines, the Philippines is acquiring an enviable reputation as the number one call center services provider in the world. Nobody, 10 years ago, would have ever guessed that one industry, the call center in the Philippines, would be at least partially responsible for the fact that the Manila is currently the ....
Call Center Density in Manila Philippines
Posted on: May 2, 2012
Manila is the capital and largest city in the Philippines, numbering over 12,000,000 people. In fact, most people who know anything about Manila correctly characterize it as ‘overpopulated.’ The single biggest reason for that overpopulation is the same as in cities anywhere else in the world...opportunity seekers. Talented Filipinos come to Manila because that’s where they perceive the most opportunity is. And it’s a fact, the single big....
The Philippine Call Center (A Small World)
Posted on: April 15, 2012
The top level Philippine call center is like a small corporate world unto itself. It’s just as sophisticated as any Fortune 500 company in the US. This top level Philippine call center has everything it needs to recruit new employees, train them, manage them, and let them enjoy themselves. Prospective new clients who first tour these incredible facilities are amazed at how ‘first-class’ everything is. Philippine call center management know....
Philippines Call Center – Nothing Short of World-Class
Posted on: March 24, 2012
The Philippines call center industry level of sophistication comes as a big shock to most people coming to Manila and the Philippines for the first time. Amongst some mindsets, there’s a preconception that the Philippines is a backwater, South Pacific banana republic where nothing much is going on. Nothing could be further from the truth. The idea that something as sophisticated as a high-tech call center could exist in ‘typhoon alley’ see....
The Philippines Call Center Experience
Posted on: February 11, 2012
As more and more businesses in the US try outsourcing work to the Philippines call center they’re blown away by the value experience. Not only to they get a cost factor immediately 3-60% of the equivalent services sourced in the US, but they also get highly trained, polite, well-spoken agents whose performance is equal to, if not better, than that done by US call centers. Most US business people have heard of call centers and generally theyâ€....
Telemarketing from the Pearl of the Pacific – The Philippines
Posted on: January 5, 2012
Telemarketing from the beautiful Philippines isn’t that bad of a thought. Most telemarketing workers who do this kind of work are based in Manila, the capital of one of the jewels of SE Asia…..the Philippines. In the city of Manila, there are now approximately 4 major areas of the city where the largest and best established call centers are located. Those major telemarketing hubs in Manila, Philippines, are Makati, Ortigas, The Fort and ....
Lead Generation Philippines – An Exponetially Growing Industry
Posted on: September 28, 2011
US companies who use lead generation services from the Philippines are very happy with the results they get. Telephone based lead generation isn’t anything new to US companies. They have been doing it for many years with US sourced labor. Recently however, call centers in the Philippines have noticed a sharp increase in the number of US clients who contract for lead generation services. This is because of the low cost of such services outso....